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Terms & Conditions

Shipping Policy

At Maxxeshop we use the most reliable and fastest delivery method. All orders will be shipped using one of the following methods:

  • Express Post
  • Registered Post
  • Courier

Costs
Free delivery on purchases over $50. If your order is under $50, a standard shipping fee of $6.50 will be applied. There is no additional shipping cost, if your order includes a postage free item.

Items that are marked as bulky are excluded from free delivery due to the size of the item; an additional delivery charge will be applicable.

Delivery charges are calculated based on a per order basis according to the weight and size along with the delivery address. Please enter in your delivery postcode in the post code field to check the price. Unfortunately, we are unable to deliver bulky items to PO Boxes, Parcel Collect or Parcel Lockers.

A surcharge will be incurred for the following locations: Norfolk Island, Christmas Island, Cocos Island, and The Australian Antarctic Territory. Please contact us for further shipping details.

Same-Day Dispatch
All in-stock orders placed before 3pm AEST (excluding weekends and public holidays) are dispatched the same day. Orders placed after 3pm AEST will be dispatched the next business day.

Delivery Times
As a general guideline, deliveries to major cities will take 1 to 2 business days, whilst it could take up to 5 business days for more remote areas.

Note: Areas affected by COVID-19 restrictions may experience delivery delays of an additional 1-3 business days.

Backorders
We strive to have all items in stock. However, if for any reason we are unable to dispatch your order in the normal time schedule, we will notify you within 2 business days.

Notes

  • Address details that are incorrect or insufficiently supplied will incur a $6.50 redelivery fee.
  • If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.
  • We deliver within Australia only. Overseas orders will NOT be accepted.


 

Pricing Policy

All of our prices are in Australian dollars (AUD) and inclusive of GST (Goods and services tax). Prices are subject to change without notice. We reserve the right to make amendments to the prices or information at any time without prior notice whether to amend typographical errors or adjust our costs based on supplier price changes.


 

Warranty

We provide a 1-year warranty on all our compatible products. Warranty for original brand products is per the manufacturer’s warranty conditions.



Return Policy

At Maxxeshop, we endeavour to provide you with our quality products at everyday low prices. We understand that there could be circumstances where you need to return a purchase from us.

To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an Maxxeshop RA number, which is valid for 30 days from the issue date. When posting goods back to us, the RA number is to be clearly marked on the returned goods packaging.

1. Change of Mind or Incorrectly Ordered Goods

1.1 Printer Consumables - Cartridges, Waste bottles, Fuser units, Belt units, Filaments, Labels and Paper

If you have incorrectly ordered or changed your mind about the consumables you have purchased, Maxxeshop will be pleased to offer you a store credit or refund for the unused and unopened items you return. However, any shipping fee that you paid for the original purchase is non-refundable.

Please note the following:

  • All items must be returned within 30 days from the date of invoice.
  • All items with expiry dates must have at least 6 months lifespan remaining.
  • All items must be in the original packaging, unused, unopened, undamaged and free of any additional shipping labels or marks. We do not accept resealed items. We recommend using different external packaging for shipping to ensure goods returned are in good condition.
  • All incorrectly ordered or unwanted returns will incur a 15% restocking fee.
  • It is your responsibility to pay the freight charges and insurance associated with the return. Maxxeshop will not issue a credit or refund on such costs.
  • Please ensure goods are returned with a tracking number, as we will not issue a store credit or refund for items that have not been received by our warehouse.
  • Goods that are shipped with ‘receiver to pay’ will be rejected, leaving the courier responsible for the appropriate disposal of the returned items.

If these requirements are not satisfied, Maxxeshop reserves the right not to offer a credit or refund. There will be a shipping fee to return any rejected items back to you.

1.2. Hardware - Cables, Scanners, Printers and Label Printers

If you have incorrectly ordered or changed your mind about the hardware you have purchased, Maxxeshop will be pleased to offer you a store credit or refund for the unused and undamaged items you return. However, any shipping fee that you paid for the original purchase is non-refundable.

Please note the following:

  • Goods must be returned within 30 days from the date of purchase.
  • The item must be returned in its original packaging. All the internal packaging, starter kit (if any), cables, user manuals etc. must be enclosed.
  • The item must be in its original condition, unused, unopened, undamaged and free of any additional labels or marks.
  • All incorrectly ordered or unwanted hardware returns will incur a 15% restocking fee.
  • It is your responsibility to pay the freight charges and insurance associated with the hardware return. Maxxeshop will not issue a credit or refund on such costs.
  • Please ensure you have tracking as we will not issue a store credit or refund for items that have not been received by our warehouse.
  • Goods that are shipped with ‘receiver to pay’ will be rejected, leaving the courier responsible for the appropriate disposal of the returned items.

If these requirements are not satisfied, Maxxeshop reserves the right not to offer a credit or refund. There will be a shipping fee to return any rejected hardware back to you.

1.3. Goods on which a change of mind return is not available

For hygiene reasons, the following items can not be returned if you change your mind:

  • Face masks
  • Gloves
  • Wet wipes
  • Any other Hygiene or PPE products

2. Faulty Items

If an item within warranty is deemed faulty, you may be entitled to a repair, replacement, credit or refund, at the discretion of the manufacturer and/or Maxxeshop. We reserve the right to decline a repair, replacement, credit or refund claim where any product fault is caused by misuse or neglect.

2.1. Genuine Printer Consumables & Hardware

Maxxeshop is not a manufacturer or a service centre. Therefore, when you suspect an item is faulty, we highly recommend contacting the manufacturer directly for troubleshooting or technical support. If a representative of the manufacturer is unable to resolve the issue, they will provide you with information on how to proceed. They may send you a replacement, instruct you for a return-to-base repair or return the item to Maxxeshop.

If the item is to be returned to us, please make sure you request a case number for us to reference, as we will need it to claim on your behalf. We will require the following:

  • The case number provided to you by the manufacturer
  • The Maxxeshop invoice number of the purchase
  • Photos, samples and any evidence showing the issue you’re experiencing
  • The product serial number and machine model number
  • For genuine printer consumables, a printer report or photo which shows the remaining life or percentage of the item
  • The faulty item back to our warehouse (In that case, we will arrange to collect it at no cost to you. Please ensure all items such as cables, user manuals etc. are enclosed.)

Upon receiving the return, if we are able to replicate the issue, we will arrange to repair the product. If a repair is not successful or available, we will send you a replacement, issue a store credit or refund.

If we are unable to replicate the issue then it is likely that something has gone wrong with the installation on your end and we will return the same product back to you. There will be a shipping fee to you.

2.2. Compatible Printer Consumables & Other Consumables

There are many occasions where consumable products (toners and ink cartridges most commonly) returned to us are found not faulty. Please ensure you have purchased and received the correct items for your machine. Please also ensure you have performed the recommended print head cleaning and/or alignment procedures before returning any goods to us.

Do not dispose of any items you suspect are faulty, as we will require the items back. We will not issue store credits, refunds or replace any faulty items that cannot be returned.

Please note the following:

  • As a rule, we do not offer credit or refunds for returns where the goods are over 12 months old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
  • Faulty printer cartridges have to be over a minimum capacity (normally at least 75% full) or we cannot accept them for return.
  • Empty and/or expired items will not be credited or replaced.
  • If the product has been refilled or tampered with in any way, the cartridge will not be replaced or credited.
  • All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
  • The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you paid us for the goods. There are no implied warranties beyond what is stated here.
  • Once we have received the goods, we will then evaluate them and contact you to advise you of the result.
  • Faulty items will need to be returned to our warehouse. We will arrange to collect the goods at no cost to you.

3. Items Damaged in Transit

Be sure to check your deliveries upon receipt. All items damaged in transit must be reported to Maxxeshop within 48 hours from the date of receipt. Please email a photo of the damaged packaging and/or the products to support@Maxxeshop.com.au along with your invoice number.